Cancellations 14 or More Days Before the Project
If a client cancels 14 or more days before the scheduled project date, payments made will not be refunded. However, the amount paid may be transferred as a credit toward one future project with Lucy Mallory Styling.
The future project must be scheduled within six (6) months of the original project date and is subject to Lucy Mallory Styling's availability.
Cancellations Less Than 14 Days Before the Project
For cancellations made less than 14 days before the scheduled project date, the retainer will remain non-refundable and may be forfeited.
At Lucy Mallory Styling's discretion, 25% of the payment may be applied as a credit toward a future project, depending on the circumstances and availability.
Cancellations Less Than 48 Hours Before the Project
Cancellations made less than 48 hours before the scheduled project date, as well as no-shows, will result in the client being responsible for the remaining project balance.
Any decision to waive or reduce the remaining balance will be made at the discretion of Lucy Mallory Styling.
3. Rescheduling
Clients may request to reschedule their project.
Rescheduling is subject to Lucy Mallory Styling's availability and does not guarantee that the original date, rate, location, or other project terms will remain available.
A rescheduled project must take place within six (6) months of the original project date.
4. Changes to Project Scope
Changes to the original project, including additional looks, hours, locations, services, talent, or production requirements, may result in additional fees.
Any additional approved services or expenses will be added to the client's final invoice.
5. Third-Party Expenses
Certain project expenses may be paid or committed to in advance on behalf of the client, including but not limited to:
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Clothing or accessory rentals
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Equipment rentals
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Studio or location fees
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Transportation
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Assistants
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Production expenses
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Materials
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Other third-party services
These expenses may be non-refundable and non-transferable if they have already been incurred or committed to on behalf of the client.
6. Final Invoice & Payment
The remaining project balance will be invoiced within five (5) business days after the project has been completed.
Clients are expected to pay the full outstanding invoice balance within ten (10) business days of the invoice date.
Late or unpaid balances may affect the client's ability to book future services with Lucy Mallory Styling or result in additional fees.
7. Cancellation by Lucy Mallory Styling
If Lucy Mallory Styling must cancel a project due to an emergency, illness, circumstances beyond reasonable control, or another situation that prevents the services from being provided, the client may reschedule the project free of charge at their convenience, subject to Lucy Mallory Styling's availability.
Any payments already made may be transferred toward the rescheduled project.
If the project cannot reasonably be rescheduled, Lucy Mallory Styling will work with the client to determine an appropriate resolution for payments made, excluding any third-party expenses that have already been incurred or are non-refundable.
8. Force Majeure
If Lucy Mallory Styling must cancel a project due to an emergency, illness, circumstances beyond reasonable control, or another situation that prevents the services from being provided, the client may reschedule the project free of charge at their convenience, subject to Lucy Mallory Styling's availability.
Any payments already made may be transferred toward the rescheduled project.
If the project cannot reasonably be rescheduled, Lucy Mallory Styling will work with the client to determine an appropriate resolution for payments made, excluding any third-party expenses that have already been incurred or are non-refundable.
9. Agreement to Policy
By booking services with Lucy Mallory Styling, the client acknowledges that they have read, understood, and agreed to this Cancellation & Refund Policy.
This policy should be read together with any service agreement, contract, invoice, or other booking terms provided to the client.
Effective Date: September 8, 2026
At Lucy Mallory Styling, project dates and creative services are reserved specifically for each client. The following policy applies to all styling, creative direction, production, performance styling, editorial, runway, film, and other services provided by Lucy Mallory Styling.
Booking & Cancelation Agreement
Please review before booking
1. Retainer & Booking
A 50% retainer is required to secure and confirm a booking.
The retainer reserves the agreed-upon project date and is applied toward the total service fee.
All payments made to Lucy Mallory Styling are non-refundable.
However, in the event of a cancellation or approved rescheduling, eligible payments may be applied as a credit toward a future project with Lucy Mallory Styling, subject to the terms outlined below.
2. Client Cancellation
Clients who need to cancel a project are asked to provide notice as soon as possible.